|
KMID : 0379220170370020385
|
|
Journal of Korea Gerontological Society
2017 Volume.37 No. 2 p.385 ~ p.398
|
|
|
The Mediation Effects of Choice on Relationship between Information Literacy and Quality of Elderly Care Service Users: Based on the “SERVPERF model”
|
|
Cho Han-Ra
Yeo Yeong-Hun
|
|
|
Abstract
|
|
|
This study aims to identify the service quality perceived by Elderly Care Service users on the basis of ‘SERVPERF model’ targeting the service users, and verify the mediation effects of the choice which affects the relationship between information literacy and quality. For this, 208 elderly care comprehensive service users in Jeollabuk-do were analyzed as the targets using a structural equation.
The results of this study are as follows. First, service users perceived the quality level to be very high. Second, user s information literacy has a significant effect on quality perception. Third, the effect of user s information literacy on quality was partially mediated by choice. These results suggest that there is a need to provide enough information and opportunities for users to make choices in order to maintain a high quality of service.
|
|
|
KEYWORD
|
|
|
Voucher , User’s choice , service quality , information literacy
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|